• Jeremy

The New "IT" Worker

Everyone is jumping on Cloud technologies right now, and we fully support this trend. We're focused on it for many reasons, primarily because of the over-arching benefits of scale. I wanted to take a minute and provide another reason that is less apparent, and that is, the ability to shift the way you staff your "IT" team.


I hesitate to use the term "IT" anymore. I think the history of IT leaves us with the wrong connotation. Traditionally, IT focused on systems in a way that was largely transparent to the end users, managers and customers/clients. Going forward, we need to be thinking in terms of "Technology" and "Analysts" who work on technology closer to business/organizational objectives.


A shift to Cloud provides an opportunity to redefine the role of "IT Admin", which again, is a title I would not use to define the role. The “New IT Worker” has a focus on Applications and Data. They don't need to know how email works or how to replicate data to multiple locations. Instead, they need to understand the flow of data, the needs of their colleagues (can we stop calling everyone users, please?), and how that data serves to further the needs of the organization. They work on integrating systems and improving workflows. They get rid of paper, and for that matter, email, by moving to structured databases and automation.

The point is this, when you are paying traditional "IT Admins" to maintain complex infrastructure, you're not able to pay "The New IT Worker” to optimize data and application workflows that your employees depend on to get their best work done, as well as advancing your mission as an organization.

P.S. To our IT Admin friends, nothing against the work you have done managing traditional infrastructure. We hope you're investing time to learn Microsoft 365 and Azure. If you are, we'd love to talk about having your join our team to work on our transformation projects!

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